TERMS & CONDITIONS
Only Australian Dollars (AUD) are accepted. Pre-payment is required before dispatch of goods. All prices are in AUD, inclusive of GST and are current at the time of purchase. Good Cycles will do its best to ensure product availability, however, reserves the right to change products, prices and information without notice. If an order cannot be fulfiled you will be notified via email or phone call within 2 business days.
RETURNS & REFUNDS
You have 30 calendar days to return a product from the date you receive it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase which can be emailed to us at email@example.com or posted along with the returned product. Please do not send your purchase back to the manufacturer.
To return your product, please mail your product to: 1/750 Collins St, Docklands, VIC, 3008, Australia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you. We only refund items if they are defective or damaged, so we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. When you receive the credit will depend upon your card issuer’s policies. We make no guarantee about offering refunds. Refunds are at our discretion and we abide by practices outlined by Consumer Affairs Victoria.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 1/750 Collins St, Docklands, VIC, 3008, Australia.
We do our best to dispatch quickly. We operate Monday to Friday and usually ship items within 2 days of receiving an order. If express postage is requested, we will dispatch the same day. If courier delivery is requested, we will provide same day delivery only to the postcodes stated at checkout.
If you wish to cancel an order, please do so promptly. We endeavour to dispatch orders within 2 working days. Orders cannot be cancelled once dispatched from Good Cycles.
Certain products may be available exclusively online through our website and as such may have limited quantities. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
ERRORS, INACCURACIES OR OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
By purchasing a Good Cycles membership you acknowledge that you have read, understood and agree with our memberships T&Cs below. Our friendly staff are very happy to answer any questions you might have on our T&Cs.
Partial or full refund or exchanges
Unfortunately, we do not provide partial or full refund or exchanges for our memberships (except in the circumstance where Good Cycles ceases to trade – see below).
Memberships are pre-paid upfront by customers for the duration of the membership (one year), and cannot be refunded.
Please make sure you fully understand our memberships and T&Cs before you purchase a membership with us.
Refunds are at our discretion and we abide by practices outlined by Consumer Affairs Victoria.
If Good Cycles ceases trading and we are no longer able to provide the benefits and services offered to you as part of your Membership, we will provide you a full refund to you under our general refund policy (see above).
Our memberships are once-off payments, not subscriptions. At the end of your one-year membership, we’ll ask you if you’d like to extend your membership for another year (and hopefully you’ll say yes!). But we won’t automatically debit payment from your credit or debit card.
Free services that are provided with the Supporter and the Champion membership categories unfortunately cannot be ‘rolled’ over to a new year if they are not used within your membership duration.
Instead, any unused membership services are placed on the Good Cycles #payitforward program. The #payitforward program provides a free service to a person from a disadvantaged background that is unable to pay for a bike service. We understand the power of the bike, and we want to help people stay on their bike! Hopefully you’re on board with this too.
One membership per person
An individual is only entitled to one membership at any given time. Unfortunately at this point in time we do not offer membership upgrades. If you would like to support us in other ways, you can make a tax deductible donation here.
Right to change of benefits
Good Cycles will make all reasonable efforts to not change member benefits. If we change these, we’re usually making these benefits better. However, we reserve the rights to change member benefits if required. We’ll make sure we let you know before we apply these changes to your membership.
This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers. This Personal Information is obtained in many ways including by communications, via our website and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you and marketing. You may unsubscribe from our email marketing lists at any time by using the unsubscribe link at the bottom of the email.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate and complete. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints contact us at:
TG23 Goldsbrough Lane, Melbourne VIC 3000
03 9620 4576