At our fast-paced warehouse in North Melbourne you’ll find Lucas. He began working with us in 2020 and developed transferrable workplace skills that saw him move from car share cleaning to become our City Services Operations Coordinator. During our interview, Lucas reflected on how he learned to create a safe, more inclusive workplace for others, and how he works to create good cycles of change in the wider community.
What was an average day like in car share cleaning and which skills could you transfer to your current role?
Using an e-bike, I would carry cleaning equipment to various work sites in Metro Melbourne. Typically, I would clean up to 14 car share vehicles per shift, completing work orders after they had been cleaned. I think time management and taking responsibility were two skills I transferred to my role as Operations Coordinator. Working under time constraints prepared me to stay focused while coordinating tasks in the warehouse. And even though I am based in the office, I still get to go out into the CBD to do grouting and lock removals which helps break up my day.
Were there any challenges in your role as Operations Coordinator that you had to overcome?
In the beginning, I felt a bit of imposter syndrome because other team members were older than me and they appeared to have more experience than me. This left me feeling like I didn’t deserve to be here. Another personal challenge was overcoming social anxiety when talking to the staff. It used to make me feel uncomfortable because I went from being part of the team to transitioning into a leadership role. I would notice people talking to me differently, but I persevered to become more secure in my position and gained confidence in the role. I’ve also taken steps to make staff feel more comfortable while working, which has provided me with a sense of purpose.
Tell us about some of the steps you’ve taken to make staff feel comfortable while they work.
I’m motivated towards helping make the workplace a more comfortable environment for feminine presenting staff because I didn’t come out as trans until after I began working here. When I started my transition, I experienced a different level of respect from men in the street based upon how I presented myself. I started to notice a huge disparity in how our feminine presenting staff were being treated when they went out into public to work.
Incidents were going unreported as they were reluctant to speak up. It wasn’t fair to them, so I sat down to listen to their experiences so we could develop strategies about what we could do as a workplace to improve the situation. One thing we tried was sending people out in pairs and never being alone on the street for long. We also made the workplace more welcoming, creating safe spaces to share stories from the job. That meant we could bond over the good and the bad, and rely on each other if we ever needed help. The benefits were immediate and it has been a boost to the warehouse ever since.
What has been a highlight for you while you’ve been working here?
Some of our staff used to struggle coming to work on time and found it difficult to focus. When our Youth Coaches guided them, you could see a change. Their work ethic improved and they were arriving to work with a sense of purpose. Doing the simple things right and seeing them accomplish their goals reminded me why I enjoy working at Good Cycles.