As a social enterprise that empowers young people with safe and meaningful work, we believe in the power of positivity. It is one of the moving forces for our good cycles of change. We recently asked some of our bike mechanics to shine a light on this positivity, and posed the question: What makes a bike shop accessible? Here are four values that our bike mechanics bring to our stores.
We make sure each customer is heard, that we respect your time and budget so you can get the best out of your customer experience. Listening to a customer will allow our mechanics to solve any issues you may have, which means you can get back to cycling and getting the most out of your bike.
We understand that your bike may be your primary mode of transport and is important to you. We can work together to get you back on the road with our quality service. For us, respect also means being honest with you if the cost of service will outweigh the price of your bicycle. Our mechanics will always be happy to assist you with any query you might have.
We stay grounded by constantly reminding ourselves that we serve a diverse community of cyclists. Commuters, seasoned roadies, adventurous MTB riders, second hand bike enthusiasts all visit our bike stores for regular servicing and to purchase parts & accessories. We open our doors with gratitude for each and every person that visits us.
Engaging with the client
We never make presumptions of our customers’ wants and needs, nor their cycling skills and level of bike knowledge. We take the time to ask questions, to understand what each person wants so they can get the very best out of their bike.